ALM Legal Intelligence

LTN Technology Vendor Satisfaction Survey

ALM Legal Intelligence has conducted a survey of legal technology-based products and services (e.g., software, web-based tools, etc.) that are developed for or commonly used in law firms. We invited participation from anyone in the firm who has significant input into the technology purchasing process. This includes managing partners, directors and administrators involved in the decision process.

The purpose of the survey is to examine firms' usage of and satisfaction with technology across 25 different product categories. This report focuses on usage and satisfaction scores by vendor per category.

Methodology:
The survey was conducted between January 29, 2010 and April 9, 2010 by means of a confidential, web-based questionnaire. A survey invitation was sent to professionals in law firms who have input into the technology purchasing process. More than 600 people responded.